Shipping & Returns
Processing & shipping your order
All orders are processed within one to two business days and shipped according to your chosen shipping method.
Tracking your order
As soon as your order has shipped, you will receive an email notification with a confirmation of shipment and a tracking number which you can use to track your order with Australia Post.
Free Shipping Australia Wide on orders over $150 AUD
All Australian orders are sent via Australia Post and come with a tracking number. The estimated delivery time within Australia (from time of order to receipt of parcel) is 2 to 10 business days. Australian orders under $150 AUD have a postage rate of $7.95 AUD.
Shipping (International orders)
All international orders are sent via Australia Post and come with a tracking number. All international orders have a flat postage rate of $29.95 AUD.
International delivery times vary but are usually approximately 5-10 business days.
Please note these are estimates only and Mealami is not responsible for any delays experienced by couriers when delivering your Parcel. The shipping aspect of your order is a separate service from Mealami and we reserve the right to not issue a refund on orders if packages are experiencing delays.
Customs and import duties
Mealami cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. Mealami cannot tell you what the cost will be as customs policies and charges vary from country to country.
If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to Mealami. In the event that this happens, you will be refunded for your order once it is received by us, excluding any shipping costs incurred by Mealami as this aspect of your order was fulfilled.
Mealami takes great care to ensure all products on our website are accurately described and photographed. When you make a purchase with us you will get the exact product you ordered and for this reason we do not provide refunds or exchanges to buyers who have changed their mind after their order has been shipped.
If there are any issues with your order please email us at email@example.com and we will work with you to reach a resolution.
By using this web site you are agreeing to the terms of this returns policy.
We reserve the right to modify our returns policy as our business needs require.
We will post such changes on our web site, after which, your continued use of the web site shall be deemed to be your agreement to the modified terms.